Like this:

What a small and strange world we live in. Who knew that a few months ago when I was connecting a colleague with Shaver and friend for some Metric tickets that I would be helping the kind man who is bringing the latest attempt at the right wedding footwear across the border into Canada, all part of a deal brokered by Mike?

Also, please allow me to pause and tell you all about how totally kick-ass the customer service is from Zappos. I place the order yesterday for the last pair they have in my size (typical), reading that it will take 4 business days to reach the chosen US location. I call this morning to see if it’s at all possible that they can be sent earlier. The Shoe Mule is leaving for Canadaland on Wednesday so it was rather key that the shoes be there by Tuesday. So I call them and ask if I can pay for expidited shipping and they offer to upgrade me from the free four-day shipping option to the two-day shipping option at no charge, meaning the shoes will get there on Monday. “Fantastic!” I say, pleased as punch.

Then I get an e-mail from them about two hours later telling me that they’ve further upgraded the order to overnight shipping, again, for no charge. So the shoes will be delivered tomorrow. And I didn’t even have to give them a sob story about these being the shoes I’m trying to find for my wedding or how they have to be flats or the right tone and colour or that I have pontoons for feet. No pleading required. Just great service.

Retail outlets take notice of what real customer service is, Zappos please start selling your products in Canada and God Bless America while we’re at it.

Today’s sing-a-long song: “Hunter” by Bjork.

HRH